Guaranteed
Tenants
Guaranteed
Tenants
CONNECTING LANDLORDS SECURELY
At Guaranteed Homes we are committed to providing a superior quality and value for money service, we pride ourselves on connecting landlords and tenants securely whilst maintaining the highest possible customer service for our tenants and our housing providers.
GUARANTEED
Remarkable and Reliable
We take time to understand everyones individual needs and ambitions, treating both our our tenants/occupants respectfully as we would like to be treated ourselves. Being with them every step of the way.
Professional and Innovative
Taking responsibility for knowing the right thing to do. Ensuring to explore the best possible options to deliver the best possible service and actually doing the right thing at all times. We will always ensure we are and will stay on top of our game to focus, create and innovate.
Honest and Integral
Our journey together will be based on loyalty, transparency and always providing a solution and being a helpful reputable partner. Our word and our handshake are binding, we will deliver on our promises and never cut corners.
OUR Passion
We have contracts to supply properties to a large number of local authorities, social services, supported living, homeless charities and the Home Office. Our staff are experienced in dealing with all aspects of property management and are continually trained to ensure the service we provide exceeds our customers expectations.
All our staff have many years of experience of working in both the social housing and property management sectors and all have received appropriate training: consequently they are all well qualified to carry out, to a high standard, management services of social and temporary accommodation for homeless households.
As a company we are committed to maintaining and improving our staff abilities and their knowledge in this field and we remain fully committed to sending all staff on appropriate training courses on a regular basis.
NEED TO KNOW
ACCESS
We are required to inspect your property on a regular basis. Prior to any inspection, we will contact you by telephone or letter to arrange a suitable time.
You must allow us access to the property to carry out inspections/Repairs and you must not miss a pre-arranged appointment if you do miss a pre-arranged appointment you may be charged.
REPAIRS
You must report and allow access for repairs and general maintenance.
PROPERTY CHANGES
Do not make changes to the property without permission. Should you wish to make changes to the property you must first request permission from Guaranteed Homes.
BILLS
Pay your bills. As a tenant you are responsible for paying the following bills:
– Gas
– Electric
– Water rates
– Council tax
– Telephone and Broadband
LOOK AFTER THE PROPERTY
You must ensure that you look after the property and gardens. Properties must be kept clean and tidy. Windows and curtains should be cleaned on a regular basis. Grass must be cut on a regular basis (at least every 2 weeks during summer months) Garden vegetation/shrubs must be cut back and not allowed to become overgrown.
FURNITURE
If you have been housed by a London Borough’s housing and homeless accommodation section, the property will be provided as un-furnished, however, if any furniture is left in the property it will only be removed at your council’s request excluding the cooker, fridge freezer and washing machine which would need to remain in the property. You are still responsible for ensuring that these items are looked after whilst you live at the property.
PROPERTY CONTENTS AND TENANT RESPONSIBILITY
As a tenant you are responsible for certain items on the property, these include:
- Blocked sinks, baths or toilets caused by tenant misuse.
- Changing locks and cutting additional keys due to lost keys.
- Damaged caused by the tenants or visitors.
- Clearing gardens should they become over-grown.
- Removal of tenant-owned furniture.
- Changing light bulbs.
LOCAL INFORMATION
You will be provided with tailored information relating to the local area of your new home.
RULES TO NOTE IN YOUR TENANCY AGREEMENT
It is important that you observe the below terms ‘RULES’ and conditions of your tenancy agreement. Failure to abide by these obligations may result in further action taken against you by the landlord and or the council enforcement.
1. No more than the permitted number of people can live at the property.
2. You must not make excessive noise or a nuisance or allow other members of the household or visitors to make excessive noise or cause a nuisance.
3. You must pay all water, gas, electric, council tax and phone or broadband bills.
4. You must keep the property including the garden in a good and clean condition.
5. You must not cause damage to the property and you must immediately repair any damage that is caused. You Will Be Charged For Any Damage Caused By Any Member Of The Household Or A Visitor.
6. You must not carry out illegal activates in the property.
7. You must report repairs to Guaranteed Homes immediately.
8. You must allow access to Guaranteed Homes when requested.
9. You must ensure that when you move out:
- The property is left in clean condition.
- No items are missing.
- Any damage is repaired.
- All bills are paid.
COMPLAINTS
Guaranteed Homes is committed to improving the quality of service to our customers and welcomes any feedback you may have to help us do this. Should you wish to make a complaint please write to us, email us, and we will then respond within 14 days.
MOVING OUT
When you decide that you will be moving out of the property, you must contact us as soon as possible, so a convenient time can be booked to arrange a ‘check out’. When you move out you must ensure:
1. Any damage to the property caused by you has been rectified including excessive wear and tear. YOU WILL BE CHARGED FOR ANY DAMAGE DONE TO THE PROPERTY THAT HAS NOT BEEN RECTIFIED.
2. The property has been thoroughly cleaned.
3. Rubbish and personal belongings have been removed from the property.
4. No items are missing from the property.
5. All bills have been paid and you have informed the supplier you are moving out and no debt has been left on the meter.
